One of the highlights of the Site Chicago Educational Retreat has to be the amazing guest speakers that are always a part of the program. This year is no exception.
Site Chicago is pleased to announce that for our program in Queretaro, Mexico, we will be featuring Christine Corelli who you will read about below.
If you have not made plans to join us, have a look at the program.
Christine Corelli approaches her work with extraordinary enthusiasm and creativity. She is the author of five business books including the popular Wake Up and Smell the Competition. The first print run of her newest release, Capture Your Competitors’ Customers and KEEP Them, sold out in just two weeks and is still selling strong. She has shared her insight as a featured guest on numerous radio and TV interviews including CNBC. To her credit, she has had over two hundred articles published in magazines, business journals and trade publications worldwide, including many in our industry.
As a speaker, she is known for her high-energy and interactive style. She is a veteran of the platform with an active speaking calendar. Christine has been well received at past SITE Chicago events. At the SITE Chicago Retreat she will present –
Dealing With Difficult Clients and Situations
In the incentive travel and hospitality industry, most people think that difficult clients and situations “come with the territory.” Nevertheless, you must handle difficult or unhappy clients with professionalism and keep them happy. If you don’t, they’ll take their business elsewhere. It’s that simple. Worse, they’ll tell other clients about it. This session will address –
- How to handle difficult or unhappy clients and situations with class and professionalism
- What to do if a client is irate
- How the smartest professionals and businesses practice Proactive Complaint Prevention.
- How management and staff can better support sales
Obtain valuable insight and learn practical solutions you can apply to ensure your client has a consistently outstanding customer experience, and keeps coming back to YOU, and not your competition. Be there in Queretaro!