Site Chicago would like to announce our board of directors for the remainder of 2012.

Effective July 1st, 2012, Teresa Nelson of MaxVantage Meetings will serve as President; Keith Johnston of PlannerWire will serve as Vice President; Rick Hudd of San Francisco Travel as Membership Chair; Neela Johnston of NJ Consulting as Treasurer; and Ann Nell Koktzoglou of Let’s Make Plans as Secretary, with Teresa Matamoros of the Mexico Tourism Board serving as Immediate Past President.

Site Chicago would like to extend an invitation and “Call to Action” to any and all members who would like to serve their chapter by filling open Committee seats during the remainder of 2012. Available open seats include the Auction Committee, the 2013 Site Annual Retreat Committee, and the Marketing Committee.

For more information, contact Site Chicago.

One of the highlights of the Site Chicago Educational Retreat has to be the amazing guest speakers that are always a part of the program. This year is no exception.

Site Chicago is pleased to announce that for our program in Queretaro, Mexico, we will be featuring Christine Corelli who you will read about below.

If you have not made plans to join us, have a look at the program.

Christine Corelli approaches her work with extraordinary enthusiasm and creativity. She is the author of five business books including the popular Wake Up and Smell the Competition. The first print run of her newest release, Capture Your Competitors’ Customers and KEEP Them, sold out in just two weeks and is still selling strong. She has shared her insight as a featured guest on numerous radio and TV interviews including CNBC. To her credit, she has had over two hundred articles published in magazines, business journals and trade publications worldwide, including many in our industry.

As a speaker, she is known for her high-energy and interactive style. She is a veteran of the platform with an active speaking calendar. Christine has been well received at past SITE Chicago events. At the SITE Chicago Retreat she will present –

Dealing With Difficult Clients and Situations

In the incentive travel and hospitality industry, most people think that difficult clients and situations “come with the territory.” Nevertheless, you must handle difficult or unhappy clients with professionalism and keep them happy. If you don’t, they’ll take their business elsewhere. It’s that simple. Worse, they’ll tell other clients about it. This session will address –

• How to handle difficult or unhappy clients and situations with class and professionalism
• What to do if a client is irate
• How the smartest professionals and businesses practice Proactive Complaint Prevention.
• How management and staff can better support sales

Obtain valuable insight and learn practical solutions you can apply to ensure your client has a consistently outstanding customer experience, and keeps coming back to YOU, and not your competition.   Be there in Queretaro!

Grand Hyatt Denver places 28th out of 200,000 featured venues by CVent Supplier Network, the world’s largest meetings and event management technology company.

Denver, CO (PRWEB) May 07, 2012

Grand Hyatt Denver has been named by Cvent, the world’s largest meetings and event management technology company, as one of the “Top 100 Meeting Hotels in the United States”. Cvent Supplier Network, a free online marketplace, connects meeting planners and event planners with over 200,000 featured venues and 80,000 hotels.

The downtown Denver, Colorado luxury hotel ranked 28th of the Top 100 based on a set of qualifying criteria, some of which includes:

• The number of electronic request-for-proposals (RFPs) the property received from CVent in 2011
• The staff response time compared to other venues in the market
• The number of meeting rooms available and the total square footage of meeting space offered
• The amount of business awarded in 2011 by meeting planners throughout the CVent Supplier Network.

“We value the meeting planner and understand the demands of their job. Our goal is to help them achieve their goals. This important award speaks to the commitment of our staff in delivering precisely what the delegation and the planner need. We are very proud to have been recognized by Cvent, such a prestigious organization in the hospitality industry,” commented Greg Leonard, Grand Hyatt Denver general manager.

This is the second meeting planner award for Grand Hyatt Denver in the last month. Recently, Colorado Meetings and Events Magazine Editor’s Pick acknowledged Grand Hyatt Denver for its “Sweet Suites for Meeting and Sleeping”. All Grand Hyatt Denver premier and presidential suites were completely renovated in 2008, immediately prior to the Democratic National Convention.

About Grand Hyatt Denver

Grand Hyatt Denver is ideally located one block from the 16th Street Mall, a pedestrian promenade and in the heart of downtown Denver’s business and financial district. It is walking distance to some of the Mile High City’s best attractions and features 516 spacious accommodations. Each boasts high-speed internet access, well-lit work stations, marble touched baths with over-sized showers, soft leather furnishings and the Hyatt Grand Bed. The indoor pool and 24-hour fitness facility are free to Hyatt guests. In addition to 1876 Restaurant, serving breakfast, lunch and dinner daily, in-room dining is available around the clock. Included in Grand Hyatt Denver’s over 60,000 square foot Denver meeting facility are three large ballrooms and sixteen meeting rooms including the renowned Pinnacle Club by Grand Hyatt. From its lofty perch on the 38th floor of the adjoining office tower, the entire Rocky Mountain front range is clearly visible through floor to ceiling windows. Grand Hyatt Denver is the consistent recipient of the AAA Four Diamond rating of excellence and the Pinnacle Club holds The Knot’s “Best of Weddings” for two consecutive years.

More information on Grand Hyatt Denver may be found by visiting GrandDenver.Hyatt.com or by calling the hotel Sales Office directly at (303) 486-4400.